FAQs: Meet & Greets

What is a Meet & Greet?

Our meet and greets are a complimentary, no-obligation consultation, typically lasting 15 to 30 minutes. It’s a chance for us to meet you and your pup, chat through their routine and care needs, and make sure it’s a great mutual fit. These are scheduled around our regular client pick-up and drop-off windows, so we keep things timely and focused.

During your visit, your pup can explore the space while we talk through their personality, preferences, and any special instructions. You’ll have the chance to ask questions, see where your dog will be staying, and get a clear feel for our environment and energy.

If everything feels right, we can go ahead and finalize your booking.

Or, if you'd like to see how your dog settles in with a longer visit, we recommend booking a trial daycare day — it’s the perfect next step to experience how your pup adjusts to our space and routine.

Do We Have to Have a Meet & Greet?

—Short answer: maybe

Meet & Greets aren’t always required, but they’re a great way to start things off on the right paw—especially for longer stays or pups who might need a little extra time to settle in. We do accept same-day and short-notice bookings, which don’t always allow time to schedule one in advance.

Instead of a full Meet & Greet, those bookings may include a brief 5 to 10-minute Warm-Up Period at drop-off. This means you’ll stay on-site for a few minutes while we make introductions and ensure everyone’s comfortable. Please factor this into your travel time.

That said, we strongly recommend a Meet & Greet if your dog is:

• Known to be reactive, anxious, or easily triggered (especially for larger dogs),

• Going to be staying for more than a couple of nights,

• Used to being the only pet and hasn’t socialized much,

• Or has special needs that may impact care or social time.

Whether we require a Meet & Greet, a Warm-Up, or no intro at all depends on your dog and the nature of the booking, and is always at our discretion.

What to Expect During a Meet & Greet?

We’ll talk about your dog’s personality, routine, and any special care they need. We’ll also keep an eye on their body language to make sure they’re feeling comfortable. Every dog adjusts differently, so whether they’re instantly at ease or need a little extra time, we’ll go at their pace.

Dogs, like people, take time to adjust to new environments and relationships. Just because they don’t immediately hit it off doesn’t mean they won’t get along! Barking, whining, or even a little grumbling and growling are all normal ways dogs communicate as they navigate new experiences. With patience and understanding, they’ll settle in before you know it.

What happens After a Meet & Greet?

Once you’ve been by to check out the space and our pups have been properly introduced, you can decide from there if you are interested in booking. No pressure, you don’t have to make your decision right away. If you do decide to book with us we will confirm the booking details, and then confirm your pup’s stay! Just a heads-up—our calendar can fill up pretty quickly, especially during popular dates. We always recommend booking as soon as you’re ready to lock in your spot!

Please note: to be fair to all pet parents, we use a first-come, first-served booking policy. That means your requested dates will stay open until we receive a confirmed booking. We recommend booking as soon as you're ready to secure your pup’s spot.