FAQs: Meet & Greets

What is a Meet & Greet?

A Meet & Greet is a relaxed, 15–30 minute intro for you, your pup, and us to get to know each other before booking. It’s free and gives your dog a chance to check out the space while we chat about their routine, personality, and any special care they need.

It is a complimentary, no-obligation meeting designed to ensure a great fit for both pet parents and their dogs before booking a service. This is also your chance to ask questions, check out where your pup will be staying, and make sure you feel good about everything. If it all feels like a good fit, we can finalize the booking and get your pup ready for a great stay. You can book a Meet & Greet with us here.

Do We Have to Have a Meet & Greet?

—Short answer: maybe

Meet & Greets aren’t always required, but they’re a great way to start things off on the right paw—especially for longer stays or pups who might need a little extra time to settle in. We do accept same-day and short-notice bookings, which don’t always allow time to schedule one in advance.

Instead of a full Meet & Greet, those bookings may include a brief 10-minute Warm-Up Period at drop-off. This means you’ll stay on-site for a few minutes while we do introductions and make sure everyone’s comfy. Please factor this into your travel time.

That said, we strongly recommend a Meet & Greet if your dog is:

• Known to be reactive, anxious, or easily triggered (especially for larger dogs),

• Going to be staying for more than a couple nights,

• Used to being the only pet and hasn’t socialized much,

• Or has special needs that may impact care or social time.

Whether we require a Meet & Greet, a Warm-Up, or no intro at all depends on your dog and the nature of the booking, and is always at our discretion.

What to Expect During a Meet & Greet?

We’ll talk about your dog’s personality, routine, and any special care they need. We’ll also keep an eye on their body language to make sure they’re feeling comfortable. Every dog adjusts differently, so whether they’re instantly at ease or need a little extra time, we’ll go at their pace.

Dogs, like people, take time to adjust to new environments and relationships. Just because they don’t immediately hit it off doesn’t mean they won’t get along! Barking, whining, or even a little grumbling and growling are all normal ways dogs communicate as they navigate new experiences. With patience and understanding, they’ll settle in before you know it.

What happens After a Meet & Greet?

Once you’ve been by to check out the space and our pups have been properly introduced, you can decide from there if you are interested in booking. No pressure, you don’t have to make your decision right away. If you do decide to book with us we will confirm the booking details, and then confirm your pup’s stay! Just a heads-up—our calendar can fill up pretty quickly, especially during popular dates. We always recommend booking as soon as you’re ready to lock in your spot!

Please note: to be fair to all pet parents, we use a first-come, first-served booking policy. That means your requested dates will stay open until we receive a confirmed booking. We recommend booking as soon as you're ready to secure your pup’s spot.