🐾 Pick-Up & Drop-Off FAQ

Your dog’s safety, comfort, and routine always come first. We keep transitions structured, calm, and predictable so every pup can settle in smoothly. Here’s everything you need to know to make drop-off and pick-up stress-free for everyone.

📍 Where do drop-offs and pick-ups happen?

All drop-offs and pick-ups take place at our home in Marysville, WA.
Once your booking is confirmed, you’ll receive:

  • Our address

  • Parking instructions

  • Gate protocol

  • What to expect at arrival

You are welcome to walk up to the front gate, but please do not enter the yard or open the gate without one of us present. We have a sign on the gate to remind you.

This is extremely important because Olive becomes reactive when people enter the yard or approach the front door without warning. Sudden arrivals overstimulate her, and once activated she struggles to settle. Keeping entry controlled helps maintain a peaceful, regulated environment for all dogs.

🌧 If it’s raining, or you simply prefer to stay in your vehicle, we are happy to offer curbside pickup/drop-off. We’ll bring your dog to your car, help load them in, and buckle them if needed — no standing out in the rain.

⏰ What are your standard hours?

Drop-Off: 6:30 AM – 9:30 AM
Pick-Up: 3:30 PM – 6:30 PM

If you need hours outside this window, just ask — we may be able to accommodate depending on the day and service type. After-hours requests may include a small fee.

🧘‍♀️ What should drop-off and pick-up look like?

Calm, quick, and low-key works best.

Dogs take emotional cues from their humans — a simple, confident goodbye helps them transition. Lingering can make it harder for them to settle once you leave.

Please arrive with your dog:

  • On a leash

  • Wearing a secure collar or harness with ID

  • Ready for a smooth hand-off

Any items you bring should be pre-packed to keep things moving efficiently.

🛍 What should I bring with my dog?

Once your booking is confirmed, you’ll receive a detailed Packing List. In general, please bring:

  • Food (pre-portioned if possible)

  • Medications/supplements

  • 1–2 comfort items (optional)

  • Any treats your dog must stick to

  • Items needed for any add-ons booked

  • And if you’re able to provide a copy of their vaccine history/shot records, that’s super helpful!
    (A photo, screenshot, PDF, or vet portal download all work perfectly.)

If you’ve booked enrichment sessions, birthday activities, or other extras, we’ll let you know if anything additional is needed.

🔁 Can I change my drop-off or pick-up time?

We do our best to be flexible. If your plans change, please let us know as early as possible — our days are structured around the dogs’ rhythms, and last-minute changes don’t always fit smoothly.

If your plans shift significantly and you need to cancel or modify your stay, here’s our simple policy:

📅 Cancellation Policy (7-Day Notice Required)

  • Cancel 7+ days before → Full refund

  • Cancel within 7 days → 50% refund for the days within that window

  • Any additional unused days after that → 100% refund

We stick to this policy because we’re consistently in high demand. When a booking cancels at the last minute, it’s often too late for us to fill the spot — even though we turned away other families to hold it.

We appreciate your understanding!