🐾 Pick-Up & Drop-Off FAQ

Your dog’s safety, comfort, and routine come first—always. We keep things structured, calm, and respectful to help every pup settle in and vibe out. Here's everything you need to know to make drop-off and pick-up smooth and stress-free for everyone.

📍 Where do drop-offs and pick-ups happen?

All drop-offs and pick-ups take place at our home in Marysville, WA. The exact address, parking info, and instructions will be provided after booking confirmation. Please do not enter the yards, open any gates, or walk up unannounced. Safety is top priority, and our gate protocol helps prevent escapes, reactivity triggers, and overstimulation. We appreciate you waiting patiently while we bring your pup to or from you.

⏰ What are your standard hours?

We offer drop-off and pick-up as early as 6:30 AM, with our general closing time around 6:30 PM.
If you need something earlier or later, just ask—we’ll do our best to accommodate your schedule when we can, but additional fees may apply depending on timing and service type.

🧘‍♀️ What should drop-off and pick-up look like?

Calm, quick, and low-key is the name of the game. Dogs take emotional cues from you—so a confident, no-fuss goodbye sets them up for a great experience. Please avoid lingering, especially during drop-off. It can be confusing for your pup.

Your dog should arrive leashed, collared (with ID), and ready to go. If you've got gear to hand off, keep it simple and as pre-packed as possible.

🛍 What should I bring with my dog?

You’ll receive a Packing List after booking with exactly what we recommend—typically food, meds, and a comfort item or two. If you’ve booked any add-ons (like enrichment or birthday parties!), we’ll let you know if we need anything extra.

🔁 Can I change my drop-off or pick-up time?

We’ll always do our best to work with you, but please let us know as early as possible if your plans change. Last-minute timing changes are not always doable due to the flow of our day and the needs of other pups in our care.